How to get more out of ITIL with Version 3

Computerworld This Week
July 21, 2008
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In this issue:

* How to get more out of ITIL with Version 3
* ITIL FAQ
* Meet tomorrow's mobile phones
* Career Watch: Communicating with the boss
* San Franciso IT admin locks up city network
* Six stupid budget tricks
* Security Manager's Journal: For once, some incontestable ROI
* Opinion: Microsoft faces a turning point
* Drawing a bead on ducks in management
* On the Mark: How green is your UPS?
* Vendors to IT: No economic stimulus package for you
* Opinion: One bad admin, but entire group will be punished
* Editor's Note: Microsoft rains mud on SaaS
* State launches project to replace sinking data center
* SAP forcing support upgrades on customers
* No entry to SAP site for Business Objects users
* Robert Madge on the fall of his namesake networking company
* DBA gets jail time for data thefts
* IT's lessons to be learned from Web 2.0 developers


OTHER RESOURCES
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White Paper: Accelerate your pursuit of perfection
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White Paper: Learn how to achieve PCI Compliance at the Point of Sale
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How to get more out of ITIL with Version 3

Early adopters have mostly high praise for ITIL Version 3. It is broader, deeper and better organized, and users say its "life-cycle" approach to IT service delivery is a major improvement over Version 2's more narrow focus on day-to-day operations and its disjointed collection of point prescriptions. A number of early adopters share lessons learned.
http://cwflyris.computerworld.com/t/3368125/132809448/127148/2/

ITIL FAQ

Frequently asked questions about getting started with ITIL.
http://cwflyris.computerworld.com/t/3368125/132809448/127149/2/


Meet tomorrow's mobile phones

Designers and telecom industry leaders predict how mobile phones will change over the next few years and when the technology behind the new concepts will be available.
http://cwflyris.computerworld.com/t/3368125/132809448/127150/2/


Career Watch: Communicating with the boss

Advice on communicating with the boss; breaking down those rosy employment projections from the BLS.
http://cwflyris.computerworld.com/t/3368125/132809448/127151/2/


San Franciso IT admin locks up city network

A network administrator has been charged with locking up a key San Francisco city computer network that carries sensitive data.
http://cwflyris.computerworld.com/t/3368125/132809448/127152/2/


Six stupid budget tricks

Given the murky economic outlook, budgetary efficiency is an increasingly important part of every IT leader's job. Think you have the budget covered? So did many others, who nonetheless found themselves explaining missteps that cost hundreds of thousands -- even millions -- of dollars.
http://cwflyris.computerworld.com/t/3368125/132809448/127153/2/


Security Manager's Journal: For once, some incontestable ROI

Return on investment can be elusive in infosec. But a disaster averted is a blessing in disguise.
http://cwflyris.computerworld.com/t/3368125/132809448/127154/2/


Opinion: Microsoft faces a turning point

Would buying Yahoo bring Microsoft into near parity with Google, or is the software giant trying to bite off more than it can chew -- a couple of years too late?
http://cwflyris.computerworld.com/t/3368125/132809448/127155/2/


Drawing a bead on ducks in management

Bart Perkins says that ducks exist at all levels, and it's critical to identify, eliminate and replace them before they do irreparable damage to your organization.
http://cwflyris.computerworld.com/t/3368125/132809448/127156/2/



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http://cwflyris.computerworld.com/t/3368125/132809448/127157/0/
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On the Mark: How green is your UPS?

Mark Hall learns that the real energy hog lurking in your data center may be your UPS.
http://cwflyris.computerworld.com/t/3368125/132809448/127158/2/


Vendors to IT: No economic stimulus package for you

The U.S. economy appears to be going from bad to worse. But that doesn't necessarily mean IT managers are seeing a buyer's market on technology products. In fact, some vendors are raising prices.
http://cwflyris.computerworld.com/t/3368125/132809448/127159/2/


Opinion: One bad admin, but entire group will be punished

Frankly Speaking: Frank Hayes observes that the lesson learned from a rogue network administrator's actions is an old one: The best IT is built by teams not lone wolves.
http://cwflyris.computerworld.com/t/3368125/132809448/127160/2/


Editor's Note: Microsoft rains mud on SaaS

Editorial: Microsoft needs to be OK with being under the cloud with the rest of us, rather than demanding to reign above it, writes Don Tennant.
http://cwflyris.computerworld.com/t/3368125/132809448/127161/2/


State launches project to replace sinking data center

The state of Tennessee has started work on a new data center facility slated to replace half of one facing dangers because its built on a landfill and is downstream from a major dam on a U.S. watch list.
http://cwflyris.computerworld.com/t/3368125/132809448/127162/2/


SAP forcing support upgrades on customers

SAP plans to force customers of its Standard and Premium support programs to transition to its pricier Enterprise program starting Jan. 1, 2009.
http://cwflyris.computerworld.com/t/3368125/132809448/127163/2/


No entry to SAP site for Business Objects users

SAP switched Business Objects customers to its online support system this month. But many users have yet to receive their log-in credentials, leaving them unable to access SAPs support portal.
http://cwflyris.computerworld.com/t/3368125/132809448/127164/2/


Robert Madge on the fall of his namesake networking company

The Grill: Robert Madge talks about his high-flying days in Token Ring, his company's ultimate collapse and how a leader's strengths can sometimes become weaknesses.
http://cwflyris.computerworld.com/t/3368125/132809448/127165/2/


DBA gets jail time for data thefts

A federal judge sentenced a former DBA at Certegy Check Services to 57 months in prison for stealing the personal data of 8.5 million consumers from the companys databases and then selling the information.
http://cwflyris.computerworld.com/t/3368125/132809448/127166/2/


IT's lessons to be learned from Web 2.0 developers

Corporate developers should take a cue from Web 2.0 companies by making users a key partner in software development processes.
http://cwflyris.computerworld.com/t/3368125/132809448/127167/2/


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Computerworld Report: The data center is real, but storage is turning virtual at many organizations that need to manage these exploding storage needs. Learn how your organization can benefit from storage virtualization.

http://cwflyris.computerworld.com/t/3368125/132809448/127168/0/
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SHARK BAIT OF THE DAY
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Stupid Vendor

I recently purchased a lockable server cabinet for a small office I was setting up. The rack came in a huge box, about the size of a refrigerator, and weighed about 300 lbs. It took several hours to assemble ...

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FROM OUR TECH DISPENSER BLOG NETWORK
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What's Missing from Google's Office Suite

Since the launch of Google Docs, it's been obvious that Google is slowly constructing a full-scale online office suite. Even though Microsoft's hold on the market is loosening, the vast majority of web-based office productivity applications still have a long way to go ...

http://cwflyris.computerworld.com/t/3368125/132809448/127170/2/

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